Why is the VPN Disconnecting?
A VPN can be very useful, but if the connection isn’t properly established, it can be very frustrating. If you are trying to hide your identity, it can go beyond annoying and expose your activity and the data you are trying to protect.
Before we move forward, it’s important to mention that a good VPN software has a very useful tool that can protect you in this kind of situation. That tool is called the Kill Switch. It basically kills your connection when the VPN stops working. This feature makes sure that your real IP isn’t leaked when the VPN disconnects. It’s good to have this feature always activated. We have a great post about the Kill Switch, where we talk in detail about this tool.
How to fix the VPN Disconnections?
If the VPN keeps disconnecting, there are some possibilities that should be considered. Below, we show you the most common reasons, and what to do in order to fix them.
Sometimes it happens that a server stops working correctly. In that case, a disconnection is normal, and you should always start by testing other servers to see if the problem goes away. Try servers located in countries that are not very distant from you. Those are normally more stable.
The protocol you are using may be the culprit. We don’t advise permanently changing to unsafe protocols, such as L2TP or PPTP. But you may try changing them just to see if this is the cause of the connection issue. Remember that the safest protocol, OpenVPN, has two options available: UDP and TCP. If one of them turns out to work fine, then you’re good either way.
3. Antivirus and Firewall
The antivirus or firewall may be responsible as well. Try to disable each one of them and check if the VPN comes back to normal. If one of them was indeed interfering with your connection, don’t forget to add an exception before turning it on again. If you have some other kind of anti-spyware software, it’s worth to give it a shot too.
To exclude the possibility of your device being responsible for the issue, connect to your VPN account from another device. Try another computer, or even a tablet or smartphone. Most VPNs are compatible with all these devices, and it should be easy to try it.
5. VPN Software
Make sure you are using the last version of the VPN software, which is available on the page of your VPN provider.
6. Reliability of your VPN Provider
In case you are using a free VPN or some other low-grade VPN software, then issues like this are normal. If that’s the case, it’s probably time for a change. You can always check our recommendations of the best VPN providers.
If the VPN software is still disconnecting after trying these solutions, it’s time to contact your VPN provider’s support. You have paid for a service and the VPN offers support for situations like this.